Shipping & Returns
Is shipping free?
We provide free shipping from our fulfillment center in Hong Kong in North America, Asia, Europe, Australia and New Zealand.
Unfortunately, we cannot offer free shipping to customers outside these zones, but we do offer a discounted shipping rate.
How long does it take to prepare an order?
All orders are prepared within 2 business days Monday to Friday except during the following Chinese holidays, which may cause delays:
- December 25th - 26th 2019
- January 1st 2020
- January 25th - 28th 2020
- April 4th 2020
- April 10th - 14th 2020
- April 30th 2020
- May 1st 2020
- June 25th 2020
- July 1st 2020
- October 1st - 2nd 2020
- October 26th 2020
- December 25th - 26 2020
Heads up: If you order more than one pair, your order might be split into different packages to allow for a lower weight per package, in order to provide free shipping in most countries and ensure that you receive your order as soon as possible.
Once an order ships, you'll receive a shipping notification email including tracking number(s) for your order.
Do I have to pay import fees?
We strive to make sure this doesn’t happen—but in the rare circumstances when it does, SHOES 53045 is not responsible for any custom charges levied in the country of destination.
At the checkout step, we provide you an approximate estimate of the import fees that may apply on delivery for customers in some countries.
How long does it take for an order to be delivered?
Once the order is processed, depending on your country, delivery time frame will be approximately:
- North America: 2 to 5 business days
- Europe: 2 to 5 business days
- Asia: 1 to 5 business days
- Oceania: 4 to 8 business days
- Middle East: 4-6 days (except Turkey 10-15 days)
- South America: 10-30 days
Delivery times can sometimes increase due to unexpected delays caused by holidays, bad weather, or other factors.
Do you ship internationally?
Yes we ship internationally through our fulfillment center in Hong Kong.
What happens to unclaimed packages?
We are not responsible for any packages returned to us as unclaimed, refused, undeliverable, or because of incorrect or insufficient address. Unclaimed packages are subjected to a 25% restocking fee to cover fulfillment and shipping costs in both directions.
We know you'll love our shoes, but if for some reason you want to return them, we'll go easy on you.
What are our return conditions?
Returns are free for buyers based in North America, Asia, Europe, Australia and New Zealand. For the other countries, unfortunately, the buyer will have to support the cost of returning the shoes.
- You have 30 days (from receipt of the package) to return unworn shoes. Worn and damaged shoes will not be accepted.
- Please do not try them on outdoors. You must return your shoes in new, unworn condition with original packaging to qualify for a refund. This includes the pair of shoes, the original shoe box, the mesh bag, laces, extra insoles, and tags.
- Please use the original E-Commerce box to return the product(s).
- In the rare case you receive a clearly defective product or the product was shipped in a different size than the one ordered, SHOES 53045 will support the return costs to our fulfillment center.
- You will be refunded once the returned product has arrived and has been validated by our team. Refund does not include local duties and taxes that may be applied to your delivery in your country.
How do I initiate a return?
- Please email us at firstname.lastname@example.org with your order number and the reason for your return.
- For buyers based in North America, Asia and Europe, Australia and New Zealand, we will provide you with a shipping label you can print out yourself and stick on the E-commerce box. You may use this to send your order back to our fulfillment center in Hong Kong. For buyers based in other countries, once the return is accepted, we will provide you the instructions and the address to return the product(s). Once you receive the return address, you may ship the product(s) via a courier of your choice, We suggest providing tracking number for any returns, as lost in return items are not eligible for refunds.
- After our warehouse accepts your return, we will process the refund for your order. Please allow 2 to 10 working days for the transaction to appear on your account depending on the payment option you used. Alternatively, we can issue you a store credit to place another order