SHIPPING & RETURNS
Is shipping free?
We provide free shipping over $200 from our fulfillment center in Hong Kong to North America, Asia, and Europe.
Unfortunately, we cannot offer free shipping to customers outside these zones, but we do offer a discounted shipping rate.
How long does it take to prepare an order?
All orders are prepared within 2 business days Monday to Friday except during the following Hong Kong holidays, which may cause delays:
- April 2nd 2021
- April 5th - 6th 2021
- May 19th 2021
- June 14th 2021
- July 1st 2021
- September 22nd 2021
- October 1st 2021
- October 14th 2021
- December 27th 2021
Heads up: If you order more than one pair, your order might be split into different packages to allow for a lower weight per package, in order to provide free shipping in most countries and ensure that you receive your order as soon as possible.
Once an order ships, you'll receive a shipping notification email including tracking number(s) for your order.
Do I have to pay import fees?
Depending on the country of import, customs taxes & duties may be due upon delivery. During checkout will have two options:
1. Delivered Duties Unpaid in which an estimate of the amount due upon delivery will be provided
2. Delivered Duties Paid in which you will prepay the taxes and duties upfront
How long does it take for an order to be delivered?
Once the order is processed, depending on your country, delivery time frame will be approximately:
- North America: 2 to 5 business days
- Europe: 2 to 5 business days
- Asia: 1 to 5 business days
- Oceania: 4 to 8 business days
- Middle East: 4-6 days (except Turkey 10-15 days)
- South America: 10-30 days
Delivery times can sometimes increase due to unexpected delays caused by holidays, bad weather, or other factors.
*Due to COVID-19, your order may be delayed. Please check here for more information.
Do you ship internationally?
Yes we ship internationally through our fulfillment center in Hong Kong.
What happens to unclaimed packages?
We are not responsible for any packages returned to us as unclaimed, refused, undeliverable, or because of incorrect or insufficient address. Unclaimed packages are subjected to a $100 restocking fee to cover express shipping and return costs, taxes and duties, and warehousing fees.
Once the package is transferred to the selected carrier, SHOES 53045 is not liable for lost, stolen, or misdelivered packages. If your tracking confirms that the package has been “Delivered” at the address provided, then neither the carrier service nor SHOES 53045 is liable.
RETURNS & EXCHANGES
We know you'll love our shoes, but if for some reason you want to return them, we'll go easy on you.
What are our return conditions?
- Returns are free for buyers based in North America, Asia, and Europe. For the other countries, unfortunately, the buyer will have to support the cost of returning the shoes.
- You have 30 days (from receipt of the package) to return unworn shoes. Worn and damaged shoes will not be accepted, *with the exception of promotional sale items and socks, which are final sale and are not eligible for return.
- Please do not try them on outdoors. You must return your shoes in new, unworn condition with original packaging to qualify for a refund. This includes the pair of shoes, the original shoe box, the mesh bag, laces, extra insoles, and tags.
- Please use the original E-Commerce box to return the product(s).
- In the rare case you receive a clearly defective product or the product was shipped in a different size than the one ordered, SHOES 53045 will support the return costs to our fulfillment center.
- You will be refunded once the returned product has arrived and has been validated by our team. Refund does not include local duties and taxes that may be applied to your delivery in your country.
Are exchanges allowed?
Yes, they’re free for buyers based in North America, Asia, and Europe. For the other countries, unfortunately, the buyer will have to support the cost of exchanging the shoes. You have 30 days (from receipt of the package) to exchange your shoes, *with the exception of promotional sale items and socks, which are final sale and are not eligible for exchange.
How do I initiate a return/exchange?
- Please email us at firstname.lastname@example.org with your order number and the reason for your return/exchange.
- For buyers based in North America, Asia and Europe, we will provide you with a shipping label you can print out yourself and stick on the E-commerce box. You may use this to send your order back to our fulfillment center in Hong Kong. For buyers based in other countries, once the return is accepted, we will provide you the instructions and the address to return the product(s). Once you receive the return address, you may ship the product(s) via a courier of your choice, We suggest providing tracking number for any returns, as lost in return items are not eligible for refunds.
- After our warehouse accepts your return, we will process the refund for your order. Please allow 2 to 10 working days for the transaction to appear on your account depending on the payment option you used. Alternatively, we can issue you a store credit to place another order