Is shipping free?
We provide free shipping over $200 from our fulfillment center in Hong Kong to North America, Asia, and Europe.
Unfortunately, we cannot offer free shipping to customers outside these zones, but we do offer a discounted shipping rate.
How long does it take to prepare an order?
All orders are prepared within 2 business days Monday to Friday except during the following Chinese holidays, which may cause delays:
Heads up: If you order more than one pair, your order might be split into different packages to allow for a lower weight per package, in order to provide free shipping in most countries and ensure that you receive your order as soon as possible.
Once an order ships, you'll receive a shipping notification email including tracking number(s) for your order.
Do I have to pay import fees?
Depending on the country of import and local regulation, customs taxes & duties may be due upon delivery. For the concerned countries, an estimate will be provided during checkout under the shipping option.
How long does it take for an order to be delivered?
Once the order is processed, depending on your country, delivery time frame will be approximately:
Delivery times can sometimes increase due to unexpected delays caused by holidays, bad weather, or other factors.
*Due to COVID-19, your order may be delayed. Please check here for more information.
Do you ship internationally?
Yes we ship internationally through our fulfillment center in Hong Kong.
What happens to unclaimed packages?
We are not responsible for any packages returned to us as unclaimed, refused, undeliverable, or because of incorrect or insufficient address. Unclaimed packages are subjected to a $100 restocking fee to cover express shipping and return costs, taxes and duties, and warehousing fees.
Once the package is transferred to the selected carrier, SHOES 53045 is not liable for lost, stolen, or misdelivered packages. If your tracking confirms that the package has been “Delivered” at the address provided, then neither the carrier service nor SHOES 53045 is liable.
RETURNS & EXCHANGES
We know you'll love our shoes, but if for some reason you want to return them, we'll go easy on you.
What are our return conditions?
Are exchanges allowed?
Yes, they’re free for buyers based in North America, Asia, and Europe. For the other countries, unfortunately, the buyer will have to support the cost of exchanging the shoes.You have 30 days (from receipt of the package) to exchange your shoes, *with the exception of promotional sale items and socks, which are final sale and are not eligible for exchange.
How do I initiate a return/exchange?